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Welcome to GoCarts.com Warranty/Maintenance Section!!

In this section you will be able to get the following information.
1. Get step by step instructions from the point you purchase your unit till your riding your unit.
2. Maintenance Information - How to Diagnose and Fix your Unit / Break in Procedures.
3. File a Warranty Claim - To get Warranty Replacement Parts or file a Shipping Claim.
4. View Warranty Information - Terms of your Warranty with the Manufacture.

Click here to view authorized service center locations!!

1. Step By Step Instructions from when you purchase your unit to when you start riding.
a. Once you purchase your unit GoCarts.com tests it and makes sure everything is in the box when shipped.
b. When your unit arrives you need to do a delivery inspection with the driver to inspect your unit for any shipping damages, if there are any damages, sign for it on the delivery receipt and make the driver sign it as well. This is required so we can file a shipping claim for any damaged fenders, etc. Do NOT refuse the unit, this will hinder our ability to help you as you will be responsible for the returned shipping charges and any resending charges.9 times out of 10 there is simply just a fender that is needing replacement, NOT the actual unit as they are packaged very well.
c. If you need to file a shipping claim do so under our file a claim within 48 hours of delivery, this time frame is required by the shipping companies for claim acceptance. We will file the claim and send any parts the following day.
d. Uncrate your unit and assemble it, this should be done by a factory mechanic to ensure proper assembly, read our warranty policy below.
e. If you have any issues starting your unit, go to our maintenance section below and read on diagnosis issues, 99% of the time it's always something simple.
f. If you find that there is a defective part then take a picture of the part and file a claim. You will need the picture of the part for us to replace this per the factory warranty policies. Usually parts are sent out the next business day in most cases.

The above is a worst case scenario on what to do if you have any issues. We maintain a 97% no claims filed record for all units sent out. We strive to provide the best products and the best customer support. If you have any questions feel free to let us know.

2. Maintenance Section
Click here to go to our maintenance section. Here you will be able to.
a. View proper break in and maintenance procedures.
b. Diagnose issues you are having with your unit.
c. View how to videos and help videos!

3. File a Warranty Claim for a Replacement Part or Shipping Damages
To file a warranty claim you will need to have the following things already done.
a. Make sure you are still in your warranty period or Shipping Claim is filed within 48 hours of delivery.
b. Make sure you have already gone through our Maintenance Section for proper diagnosis.
c. Get a list of the parts you need to file a claim for replacement.
d. You will need to include all your information as well as your vin number and pictures of the issue.
e. Click here to go to our file a claim section.

4. Vehicle and Parts Warranty Information
With ANY unit that is shipped in the crate you will always need to make sure you do a full maintenance PDI on your vehicle to ensure fully working condition. AKA, Checking the bolts, fixing any defects, assembly, etc. Most dealerships charge anywhere from $100 to $500 to do this for you so you never realize anything was ever wrong. In reality, the dealership checked all the bolts, cleaned the carb, replaced any factory defects, changed the spark plug, oil, filled the unit with gas, maybe went through a battery or two. This is what needs to be done to any shipped crated unit since you have avoided this charge by getting a crated unit shipped to you. For a list of what might need to be checked before starting your unit, please visit our maintenance section. If you do the assembly yourself you accept all liability of defects for the unit and waive your warranty rights. In order not to avoid losing your warranty, you must have a licensed mechanic put your unit together and save the receipt paperwork that will be submitted with the documentation. If you are a licensed mechanic, you must provide a copy of your license when submitting the paperwork.

The 3 Month manufacture warranty (and extended optional warrantys) is provided by the manufacture, NOT GoCarts.com and starts from the date the product is received. GoCarts.com will handle all warranty claims between the manufacture and the customer. GoCarts.com is NOT responsible for any damages or defects and customer agrees to follow all manufacture procedures and policies for filing a claim to warranty a product.

To file a claim you will need to diagnose which part you need then in the warranty section, click on File a Claim. This is the ONLY way to file a Warranty Claim. The manufacture is the SOLE determiner if something is to be covered under warranty since any damages or defects is the manufactures responsibility, NOT GoCarts.com.

The 3 Month manufacture warranty (and extended optional warrantys) is through the Manufacture and is simple.
1. No Wear and Tear items are covered under warranty, see the full list below. After 30 Days only the motor is covered under manufacture warranty for a period of 2 additional months unless an extended warranty is purchased at time of purchase. Transmissions are not covered under warranty.

2. The manufacture will not cover labor in ANY situation. We will cover labor IF AND ONLY the customer brings the unit to our shop in Fort Worth, Tx and drops it off for service within the first 30 days.

3. All warranty parts must be mailed in by the customer for replacement, the manufacture will ONLY cover shipping back to the customer. GoCarts.com is NOT responsible for ANY shipping to and from the customer and the manufacture.

4. The warranty does not cover vehicles that are raced, modified, and not properly maintained.

Every person that buys a vehicle from GoCarts.com needs to read the maintenance section provided by GoCarts.com. This will explain all the maintenance that needs to be performed and will explain how to keep your vehicle in tip top shape.

All products sold by GoCarts.com, Inc. are guaranteed to be fully functional or in working order at the time of sale and delivery by the manufacture. If the product received is not in working order or is damaged at the time of purchase or delivery, make a note of the damages to the shipper or carrier and file a warranty claim with GoCarts.com within 48 hours of delivery. If your unit is not fully functioning, GoCarts.com will assist in diagnosing the problem to get the unit 100%, there are no returns on any vehicle units.

To view our Company Policies and Terms, Click here!

Our warranty is in effect ONLY under these circumstances:

The product is completely assembled correctly by an automotive/motorcycle technician.
The crank case and gear oil has been changed upon start-up.
The product is used under normal conditions; i.e. for its intended purpose
The necessary, consistent maintenance has been performed on the unit.

The only parts your warranty excludes are:

Tires
Filters
Gaskets
Batteries
Lubricants
Plastics
Spark Plugs
Hoses
Crash, Accident (Operator Error)
Unauthorized Outside Repair
Clutches or Transmissions
Grips, handlebars, etc.

The warranty is manufacture defect, meaning the product could not have been broken due to customer use or abuse.